My Coupon Code Won't Work

Please do not purchase the exam with a credit card if your code will not work, as exam fees are non-refundable. Please contact us for assistance using the coupon code.

Note: If your coupon begins with "GROUP_EXAM_" or "GROUP_BS_"  - the coupon DOES NOT have an expiration date.

If you are trying to use a coupon code to pay for an exam and the site is giving an error message:
  1. Be sure you are entering the FULL code including the "GROUP_EXAM_" or the "GROUP_BS_" portion.
  2. Be sure you are purchasing the correct item. The codes are only good for one product- if you purchased the Certified Beer Server exam, the code will only work for that exam- not BeerSavvy®, Certified Beer Server International OR Certified Beer Server Retake. If you're getting the error message "You do not have any applicable products in your cart" this is the problem with your order.
  3. Be sure the code you are attempting to use has not already been used by someone else in your organization. Codes beginning with "GROUP_EXAM_" or "GROUP_BS_" are one time use only.
  4. Coupon codes only need to be used to make a purchase- if you're trying to take your second attempt at the exam- you do not need to use the coupon code to access it. To access your second attempt: Login, click on 'my account' and look under EXAMS- click on 'Certified Beer Server (CBS) Exam' and it will open in a new window.

5/24/16--DUE TO OUR RECENT WEBSITE OVERHAUL/UPGRADE CODES ISSUED PRIOR TO JUNE 2016 WILL LIKELY NEED TO BE REFRESHED BEFORE THEY WILL WORK. 
If your code is not working, please go to the manager who gave you the code and ask them if they have refreshed the code per the email from Cicerone. The email/instructions are located here (http://eepurl.com/b3jfPP)

You do not need to use your coupon code to access the content each time you login. The code is only used to bypass entering credit card information at the time of purchase. Once you enter the code at checkout, the item will be available to you under your 'my account' page. Please note: BeerSavvy® is available for 90 days from the date you used the code to make the purchase.

If your company purchased bulk codes for the Certified Beer Server exam, these codes are for the Certified Beer Server Exam ONLY. They cannot be used for retakes, unless the company contacts us to edit the code to allow purchase of retakes. 

If you are trying to sign up for both a written AND a tasting retake of the Certified Cicerone Exam: You will need to purchase each portion of the exam separately. (i.e. add written retake to cart, use code to adjust balance to $0.0, complete that transaction. THEN add tasting retake to cart, use code to adjust balance to $0.0 and complete second transaction.)

Please do not purchase the exam with a credit card if your code will not work, as exam fees are non-refundable. Please contact us for assistance using the coupon code.

Coupon codes are obtained from your manager or company. If you are the person who made the bulk purchase, you can access a list of the codes by looking on your 'my account' page and 'manage coupons' tab.

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