Account

The Lost Password Email Never Came

If you've lost your password, and requested a new one-but the email has not arrived within 30minutes: 1) Please check your SPAM filter, often our emails are caught in SPAM 2) Contact us for a manual reset 3) Pl...

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Can't Login?

Forgot your password? You can request a new one on the login page with your username or email address. We never see your password. Forgot your username? Please contact us. We're happy to lookup your account inf...

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Second Attempt Not There?

Please note that once an exam attempt has started, there is no way to stop it. Closing (X'ing) the window will not stop the exam clock. If you have taken the Certified Beer Server exam once and failed, hittin...

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How Do I Edit My Listing On The Roster?

To edit your Address, Company, Title, Website, etc. Login. Click on “my account” and then click on “edit profile” (on the right) to edit your address, company, title, website, bio, etc. You may also edit this i...

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Purchasing the Certified Beer Server Exam Using A Coupon Code

**Please do not purchase the exam with a credit card if your code will not work, as exam fees are non-refundable. Please contact us for assistance using the coupon code.** To use a coupon code to purchase a pr...

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How Do I Edit My Profile?

Email & Password Login. Click on “my account” and then click on “edit account” to change your email address or your password. Address, Company, Title, Website, etc. Login. Click on “my account” and then cl...

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Password Issues (Lost, Change)

No one at the Cicerone Certification Program is ever shown your password. If you've forgotten your password, you can request a lost password here. If the lost password email does not come within a few minutes...

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Returned Products

If you place an order for a product, and the product is returned to us as undeliverable you will be refunded the cost of the item, less shipping.

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