Troubleshooting

My Coupon Code Won't Work

Please do not purchase the exam with a credit card if your code will not work, as exam fees are non-refundable. Please contact us for assistance using the coupon code. Note: If your coupon begins with "GROUP_E...

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My Purchase Won't Go Through

We are often not informed of the exact reason a card is declined. The most common reason for a decline message is a problem with the billing address not matching the address information on file with the card-...

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I Can't Find Where To Take the CBS Exam

Once you've created an account on cicerone.org you will need to purchase the exam. Once you've purchased the exam, and you are logged in- click on "My Account" and look on the right side of the page. You'll se...

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I Can't Find Myself On The Roster

If you do not see your name on the roster, and you feel this is in error, please contact us and provide your first and last name, your username (if you remember it), and the email address you signed up with. We...

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Running Slow

Please be sure you are accessing the exam on a computer AND browser that are up-to-date and that your internet connection is stable before you attempt the exam. Unfortunately it is very difficult to pinpoint ...

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BeerSavvy® Won't Load

BeerSavvy® requires your browser to be up to date in order to function properly. BeerSavvy® is optimized for use with Mozilla Firefox or Google Chrome; both of which are available for free download. Please mak...

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My Content Expired

If you purchased BeerSavvy, our streaming educational content it is available to you for 90 days from the date of purchase. However, please note that your access to the Certified Beer Server (CBS) exam does not...

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I Signed Up For The Wrong Exam

If you've signed up for the wrong exam, please contact us immediately. If you're attempting to purchase the CBS exam or BeerSavvy®, once you've accessed the content/attempted the exam, we can no longer issue a...

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I Cannot Find The Exam Date I Want (CC Exam)

If you're looking to sign up for a specific date of the Certified Cicerone Exam, but don't see it in the dropdown menu this means the exam's registration is not open. Why is it not open? We list the upcomin...

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I Cannot Find The Certified Cicerone Retake I Need

When you are logged in to www.cicerone.org- Click 'my account'. This brings you to your My Account homepage. You should see bold words "EXAMS" "COURSES" & "PURCHASE HISTORY". Under "EXAMS" click on the gold...

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