Cicerone Help Center

When purchasing items that require shipping you will be presented with various options during checkout based on where your order is being shipped. Merchandi...

If you would like to purchase something from the Cicerone Certification Program as a gift for someone else, please see our gift ordering page. If you have q...

When you purchase an item from our bulk products catalog, you are issued vouchers in the form of coupon codes redeemable for that item that you may distribu...

Please carefully consider these policies before finalizing your purchase: All exams are non-refundable. All online merchandise is non-refundable, this in...

As of 1 January 2021, we are unable to fulfill orders of physical merchandise or otherwise ship items to the United Kingdom (UK). We regret any inconvenienc...

Receipts for transactions after May 23, 2016, are stored on your My Account page under Purchases. Receipts are also sent via email immediately after purchas...

Import VAT and duties are the responsibility of the purchaser. We DO NOT collect import VAT and duties at the point of sale. Shipments are required to clear...