Store & Shipping

Shipping Options
When purchasing items that require shipping you will be presented with various options during checkout based on where your order is being shipped. Merchandi...
Wed, 30 Jun, 2021 at 12:49 PM
Gift Purchases and Redemption
If you would like to purchase something from the Cicerone Certification Program as a gift for someone else, please see our gift ordering page. If you have q...
Mon, 8 Feb, 2021 at 4:42 PM
How Are Bulk Purchases Fulfilled?
When you purchase an item from our bulk products catalog, you are issued vouchers in the form of coupon codes redeemable for that item that you may distribu...
Tue, 9 Feb, 2021 at 11:58 AM
Refund/Return Policy & Undeliverable Orders
Please carefully consider these policies before finalizing your purchase: All exams are non-refundable. All online merchandise is non-refundable, this in...
Tue, 9 Feb, 2021 at 1:33 PM
United Kingdom (UK) Shipping Restrictions and Value Added Tax (VAT)
As of 1 January 2021, we are unable to fulfill orders of physical merchandise or otherwise ship items to the United Kingdom (UK). We regret any inconvenienc...
Thu, 28 Jan, 2021 at 5:02 PM
I Need a Receipt for My Order
Receipts for transactions after May 23, 2016, are stored on your My Account page under Purchases. Receipts are also sent via email immediately after purchas...
Tue, 9 Feb, 2021 at 4:25 PM
Import VAT and Duties
Import VAT and duties are the responsibility of the purchaser. We DO NOT collect import VAT and duties at the point of sale. Shipments are required to clear...
Wed, 30 Jun, 2021 at 12:46 PM