We're sorry you're here because it means you may have encountered an issue during your exam, but we are here to help!


Once a Certified Beer Server exam has been initiated it is not possible to pause the timer or restart the exam.
If you experience a technical issue or internet interruption during your attempt at the Certified Beer Server exam, please close out of the exam window and contact us at info@cicerone.org to determine next steps. We will review the circumstances with you and recommend a solution.


Best practices:

  • Please be sure you are accessing the exam on a computer AND browser that are up-to-date
  • Do not close your browser or press the Back button
  • Check your internet connection to ensure it is stable before you attempt the exam
  • Contact us with any questions or concerns before you begin or if an issue arises during your exam, we want you to be successful and are here to help: info@cicerone.org