Troubleshooting

Technical Issue or Internet Outage During Certified Beer Server Exam
We're sorry you're here because it means you may have encountered an issue during your exam, but we are here to help! Once a Certified Beer Se...
Tue, 9 Feb, 2021 at 1:14 PM
I Can't Find Where To Take the Certified Beer Server Exam
If you are having difficulty locating or accessing the exam, please review the checklist below and begin troubleshooting at the top: Have you created an ...
Tue, 9 Feb, 2021 at 1:50 PM
Help With Account Access, Username, and/or Password
Forgot your password? You can request a new password by providing the email address associated with your account. If you do not receive the password reset ...
Tue, 9 Feb, 2021 at 1:06 PM
My Purchase Won't Go Through, Card or Transaction Declined, Duplicate Charge
We verify customer billing information with the bank/credit card-issuer to protect our customers against fraud. If any of the billing information (commonly ...
Tue, 9 Feb, 2021 at 2:04 PM
I Signed Up for the Incorrect Exam
Please contact us at info@cicerone.org as soon as possible if you registered for the wrong version of an exam and we will recommend an appropriate solution.
Tue, 9 Feb, 2021 at 4:15 PM
Editing Your Profile and/or Directory Listing
Your account profile can be updated by logging in and following the Edit Profile prompts on your account dashboard. If you're not seeing the informatio...
Tue, 9 Feb, 2021 at 1:04 PM
I Can't Find Myself On The Roster/Directory
If you have earned certification and do not see your name after searching the Directory then please send an email to info@cicerone.org, be sure to include y...
Tue, 9 Feb, 2021 at 1:59 PM
I Can't Find The Certified or Advanced Exam Retake I Need
You must be logged in to your account to register for first-time or retake exams. Certified Cicerone® exams and retake opportunities are published on th...
Tue, 9 Feb, 2021 at 1:43 PM
My BeerSavvy®️ Online Content Expired
BeerSavvy®️ Online's streaming educational content is available 90 days from the date of purchase. BeerSavvy takes about 5-8 hours to complete.  You c...
Tue, 9 Feb, 2021 at 1:54 PM
My Online Exam or Course Seems Slow
Please be sure you are accessing the exam on a computer AND browser that are up-to-date and that your internet connection is stable before you attempt to ac...
Tue, 9 Feb, 2021 at 4:21 PM