If you are preparing to take the online written portion of the Certified Cicerone® or Advanced Cicerone® exam you should begin by reviewing the system requirements to ensure compatibility with your computer, but you probably also have questions about what to expect before and during the online exam, in terms of technology and support.
The first thing that we're going to do is allow you to get acclimated to the testing environment before the exam. About a week before your scheduled exam date, we'll email you instructions for logging in to the testing environment. The instructions are sent to the email address listed on your cicerone.org profile, so please confirm it is current and correct. We'll ask you to complete a quick orientation quiz on the platform so that you can go through the process of logging in and making sure everything works correctly. You will have the opportunity to take that orientation quiz up to three times if you need to. Successfully completing the orientation is required so that we can ensure system compatibility and identify any unanticipated technical issues before you take the actual exam.
During the exam, if you have problems with the online proctoring software, you'll be able to chat with a technical support representative who can help troubleshoot. You'll also be allowed to contact a member of the Cicerone Certification Program during the exam. If you get disconnected from the exam itself, you can log in to the software and pick up where you left off. And, if all else fails and you have serious technical difficulties during the exam, we'll work with you to reschedule your test. Ultimately, we want you focused on taking the exam, not the technology needed to administer it.
Please contact us at info@cicerone.org with any questions. You can also consult ProctorFree's knowledge base for a detailed overview of their orientation and onboarding process.