Please carefully consider these policies before finalizing your purchase:

  • All exams are non-refundable.
  • All online merchandise is non-refundable, this includes virtual courses, eBooks, online exams, digital training materials, etc.
  • Returns are not allowed on physical merchandise. If there is an issue with your order please contact us at so that we can recommend a solution.
  • If an order is returned by the shipper because it could not be delivered you will be issued a refund of the physical merchandise, less the cost of shipping.

As always, we are here to help if you have a question or issue, please contact us at