Cicerone Help Center

We're sorry you're here because it means you may have encountered an issue during your exam, but we are here to help! Once a Certified Beer Serv...

If you are having difficulty locating or accessing the exam, please review the checklist below and begin troubleshooting at the top: Have you created an ...

Forgot your password? You can request a new password by providing the email address associated with your account. If you do not receive the password reset ...

We verify customer billing information with the bank/credit card-issuer to protect our customers against fraud. If any of the billing information (commonly ...

Please contact us at [email protected] as soon as possible if you registered for the wrong version of an exam and we will assist with an appropriate solution.

Your account profile can be updated by logging in and following the Edit Profile prompts on your account dashboard. If you're not seeing the information...

If you have earned certification and do not see your name after searching the Directory then please send an email to [email protected], be sure to include y...

You must be logged in to your account to register for first-time or retake exams. Certified Cicerone® exams and retake opportunities are published on th...

BeerSavvy®️ Online's streaming educational content is available 90 days from the date of purchase. BeerSavvy takes about 5-8 hours to complete.  You ca...

Please be sure you are accessing the exam on a computer AND browser that are up-to-date and that your internet connection is stable before you attempt to ac...