Troubleshooting

I Can't Find Where To Take the Certified Beer Server Exam
If you are having difficulty locating or accessing the exam, please review the checklist below and begin troubleshooting at the top: Have you created an ...
Thu, 1 Sep, 2022 at 3:17 PM
Help With Account Access, Username, and/or Password
Forgot your password? You can request a new password by providing the email address associated with your account. If you do not receive the password reset ...
Tue, 9 Feb, 2021 at 1:06 PM
My Purchase Won't Go Through, Card or Transaction Declined, Duplicate Charge
We verify customer billing information with the bank/credit card-issuer to protect our customers against fraud. If any of the billing information (commonly ...
Tue, 9 Feb, 2021 at 2:04 PM
Editing Your Profile and/or Directory Listing
Your account profile can be updated by logging in and following the Edit Profile prompts on your account dashboard. If you're not seeing the informatio...
Tue, 9 Feb, 2021 at 1:04 PM
I Can't Find Myself On The Roster/Directory
If you have earned certification and do not see your name after searching the Directory then please send an email to info@cicerone.org, be sure to include y...
Tue, 9 Feb, 2021 at 1:59 PM
I Can't Find The Certified or Advanced Exam Retake I Need
You must be logged in to your account to register for first-time or retake exams. Certified Cicerone® exams and retake opportunities are published on th...
Tue, 9 Feb, 2021 at 1:43 PM
I am unable to access my BeerSavvy®️ Online Content
BeerSavvy®️ Online's streaming educational content is available 90 days from the date of purchase. BeerSavvy takes about 5-8 hours to complete.  You c...
Fri, 23 Sep, 2022 at 10:18 AM
My Online Exam or Course Seems Slow
Please be sure you are accessing the exam on a computer AND browser that are up-to-date and that your internet connection is stable before you attempt to ac...
Tue, 9 Feb, 2021 at 4:21 PM
BeerSavvy® Won't Load
BeerSavvy® requires your browser to be up to date in order to function properly. BeerSavvy® is optimized for use with Mozilla Firefox or Google Chrome; both...
Tue, 9 Feb, 2021 at 2:06 PM
Certificate Reissue
Instructions for accessing Certified Beer Server certificates are available here. For Certified Cicerone®, Advanced Cicerone®, and Master Cicerone® cert...
Tue, 9 Feb, 2021 at 4:13 PM